Wednesday, September 27, 2017

Workplace engagement the key to beating leave liability


Corporate Traveller General Manager Jess Anscombe
Australian employers are racking up significant risk to their balance sheets by not taking proactive measures against annual leave hoarding.

Statistics from Roy Morgan Research show Australians have accrued nearly 134 million days among the nation's 8.5 million-strong paid workforce with more than one third holding in excess of four weeks annual leave.

The disproportionately high percentage of workers holding that amount poses an especially high financial risk to employers, particularly in the SME sector.

Recent news of a Northern Territory public servant accumulating more than two years of annual leave, an estimated liability of almost $400,000, highlighted the financial risk of unchecked hoarding.

Corporate Traveller General Manager Jess Anscombe said the key to counteracting hoarding was increasing workplace engagement for taking leave and promoting the health and well-being benefits.

"Many of our customers have worked with us to parlay the business travel partnership into a parallel leisure solution that helps minimise leave balances," she said.

"Utilising the existing relationship helps keep the issue top of mind around the office and reduces the barrier for employees to make bookings by increasing the convenience factor."

Ms Anscombe said this leveraging approach had fast become a more popular option for businesses with Corporate Traveller's integrated leisure travel service, Travel Club, experiencing increases of 44 per cent in enquiry and 27 per cent in sales in the last financial year.

Many employers are also using incentive and rewards tactics to boost employee motivation to take leave.

"Professional travel managers can be used as a resource for annual leave enticements like travel vouchers, gift cards or holiday discounts," Ms Anscombe said.

"They can also assist in setting up a regular flow of alerts to employees for special industry deals or exclusive workplace promotions around Christmas, Easter and school holidays."


About Corporate Traveller

Corporate Traveller has been a leading supplier of business travel solutions for more than 20 years and services more than 6,500 clients throughout Australia.  As part of the Flight Centre Travel Group (FCTG), Corporate Traveller is backed by the global network of one of the world's largest travel agencies.


Tuesday, September 26, 2017

2017 Minister's Student Achiever Award Winners




The State's next generation of world-class tourism professionals were honoured today in a special ceremony at NSW Parliament House to mark the 2017 Minister's Student Achiever Awards.

Minister for Tourism and Major Events and Assistant Minister for Skills Adam Marshall congratulated 14 students on their academic achievements in tourism and hospitality studies.

"The students honoured today represent the future of tourism and hospitality, and embody the commitment to excellence that is critical to the continued success of our industry," Mr Marshall said.

"The NSW Government is committed to growing the NSW visitor economy to ensure we remain the number one State for tourism and major events in Australia. This means the creation of more jobs across the industry and more opportunities for future generations of tourism industry professionals."

Mr Marshall also congratulated the tertiary institutions on their continued support of tourism and hospitality related studies.

"It is encouraging to see the wide cross-section of institutions represented by these students and I thank them for their continued commitment to fostering our future industry leaders."

Since 1990, the NSW Government has acknowledged academically high achieving tourism and hospitality students at an annual Minister's Student Achievers Awards ceremony.

Students from NSW education institutions offering degrees, diplomas and certificate courses in tourism and hospitality studies can be nominated for the Awards.

To be eligible, students must have completed one year of their studies and be a resident of NSW.


2017 Award recipients

Melissa Allcroft
Bachelor of Management (Tourism)
University of Technology Sydney

Yani Dawe
Bachelor of Business (Tourism and Hospitality Management)
Southern Cross University, Lismore Campus

Kye Dewberry
Cerfiticate III in Tourism
TAFE NSW, Bega Campus

David Hickson
Diploma of Hospitality Management
TAFE NSW, Ultimo

Dominic May
Bachelor of Business/Bachelor of Innovation & Entrepreneurship (Tourism Management)
University of Newcastle

Chelsea McKay
Bachelor of Hospitality
International College of Management, Manly

Harry Mitchell
Bachelor of Business (Hotel Management)
The Hotel School, Sydney

Michael Santo Monteleone
Bachelor of Business (International Hotel and Resort Management)
Blue Mountains International Hotel Management School at Torrens University Australia

Titania Oberg
Bachelor of Tourism Management
Western Sydney University

Janelle Rooney
Diploma of Travel and Tourism Management
TAFE NSW, Ourimbah

Jenny Scoufis
Certificate IV in Patisserie
TAFE NSW, Loftus

Rebekah Sharpe
Bachelor of Business (Tourism Management)
William Blue College of Hospitality Management

Cindy Sneddon
Diploma of Hospitality Management
Barrington Training Services, Clubs NSW, Riverina

Jordan Stanford
Advanced Diploma of Event Management
TAFE NSW, Northern Beaches


Monday, September 25, 2017

FCM launches next generation technology suite, FCM Connect




A streamlined travel program to provide a better and more efficient business travel experience has been launched by FCM Travel Solutions to ensure that travellers, bookers and managers have greater connectivity.

FCM Connect is an integrated global technology platform which gives clients access to multiple tools that deliver on their travel program.

"We believe technology should move our customers forward, and the next generation release of our technology offering, FCM Connect, is designed to do just that," said Marcus Eklund, Global Brand Leader, FCM Travel Solutions.

"We're excited to launch FCM Connect to existing and new customers. Our improved solution has been designed for the modern Traveller, Booker and Program Manager and addresses their desire to be more connected to the entire booking, travel and management journey. Being better connected helps travellers and bookers feel in control and gives our program managers the visibility they need to elevate their travel programs," Mr Eklund said.

At the core of the solution is the FCM Connect HUB; a single-sign-on platform that gives customers one simple connection point to all of FCM's leading technology tools including Analytics, Approve, Booking, Secure, Expense and Mobile. HUB is easily customisable for each company in both configuration of tools used and interface design.


Image: The FCM Connect Hub connects users to FCM's full technology suite

"Through extensive customer consultation and product development, we've refined a world-class, end-to-end solution that ensures all of our customer's travel needs are organised – from pre-trip approval to booking, to traveller tracking and reporting that provides complete visibility of spend," Mr Eklund said.

FCM Connect was previewed to clients and industry earlier in the year at the London Business Travel Show and Global Business Travel Association Conference in Sydney, Australia. It is being progressively rolled out and will be available to customers from early next year.

FCM Connect will support organisations across a full range of travel program deliverables including:
  • Global, regional or national fulfilment
  • Cost reduction strategies
  • Data compliance
  • Duty of care responsibilities.
For more information on FCM Connect visit www.fcmtravel.com.au
 

Tuesday, August 22, 2017

Mission Berlin: Iron Curtain Dash



Orders came through from London as unexpectedly as ever. The ‘firm’ solicits my availability as a matter of protocol, but the implication is unspoken and my instructions cryptic and brief.

PROCEED BERLIN IMMEDIATELY -STOP- COLLECT PACKAGE PROCEED COPENHAGEN ASAP -STOP- AVOID DETECTION AT ALL COSTS

I deploy to Berlin as inconspicuously as possible. This is often achieved by simply travelling in plain sight and I book a business class fare to the brand new Berlin Tegel airport undercover as a portly travel journalist on a mundane assignment to write about luxury cars and hotels. Perfectly plausible.

My contact in chauffeur uniform meets me under the ‘Ankunft’ sign, his tablet bearing the name of a random travel writer plucked from a Google search.

“Welcome sir, I trust you won’t be uncomfortable travelling under this name? It seemed unusual enough to be convincing.”

We chat innocuously, chiefly about our mutual lament for the recent passing of the historic Templehof airport where, during the famous Berlin Airlift of 1949, flights landed every few minutes with supplies for the city, besieged by the Soviets for a full month as a show of Cold War obstinance.

My driver, who only identifies himself as Manfred, discreetly slips me an unmarked envelope.

The weather is bright and inviting as we arrive at Sammlung Boros, a WWII, above ground air raid bunker that now houses the impressive art collection of Christian Boros behind its two-metre thick concrete-reinforced walls. During a tour I mingle with art experts inspecting works by Ai Weiwei, Thea Djordjadze, Klara Liden, Wolfgang Tillmans and Cerith Wyn Evans. While the group is transfixed by rubber car tyre in a slowly self-disintegrating kinetic installation by Michael Sailstorfer, I open the envelope.

Identify ‘Alfie’ with ‘I bet that’s not a Michelin’

Feeling a little self-conscious, I do as instructed and from the wall of staring, incredulous faces emerges a petite young woman with a fetching boy cut and piercing eyes. Her natural smile and impeccable complexion is of the type Americans pay thousands for.



“You clearly have no idea about art, do you?” she observes bluntly, showing little sympathy for my predicament as I try unsuccessfully to dissolve back into the small group.

Alfie shows considerable restraint and continues to engage me in prescribed conversation that expands her cover as a premium lifestyle editor from Southeast Asia. Her English and diction is immaculate and her deportment flawless. Clearly, she has infiltrated her network very successfully and I dare not speculate on what necessitated her rapid extrication from Berlin.

Posing as wealthy tourists, we’re shuttled by plush minivan to the exclusive Design Hotels collection property, Das Stue, in Berlin’s leafy Tiergarten district. Pre-war, this palatial manor housed the Royal Danish Embassy and the new owners, with acclaimed Spanish architect and designer Patricia Urquiola, have restored the structure in a glorious homage reflecting the grandeur and pomp that once typified this exclusive diplomatic neighbourhood.

The rooms are really over-sized suites of 70m² with five metre high ceilings. A gleaming brass bathtub sits imperiously as a centrepiece in the ample room. Just as I’m thinking I could become accustomed to this ‘travel writer’ ruse, another envelope slides almost silently under my door. I peer through the spy hole, but the mysterious messenger is long gone.

Accept J’s invitation for dinner in ‘Cinco’, Michelin-starred Catalan chef Paco Pérez’s restaurant downstairs at 8pm sharp.

J, aka Julia the firm’s London station chief, hosts us in amazing style demonstrating her prowess for creating a seamless cover. Just as I’m finishing my Fruchte cocktail, another note has appeared under my napkin. I slide it surreptitiously into my jacket for later inspection.

08:30 engage St James red Bentley Continental GT Speed Coupe with package to Schloss Ludwigslust via E26. Contact Hildegarde.

After breakfast, there is no mistaking this supreme English automobile parked in full view at the entrance of Das Stue. Bentley’s superb Continental GT (or ‘Contie’ for short) is powered by the mammoth six litre W12 twin turbo engine in ‘Speed’ configuration and linked to an 8-speed close-ratio transmission and an advanced All-Wheel-Drive (AWD) system. The powerplant one might expect to find in a Spitfire or Hurricane fighter plane. We’ll be limited to a modest 130kmh so as not to attract undue attention, but should the necessity arise, we could propel ourselves beyond double that speed in a matter of seconds.



I go to leap into the driver’s seat, upholstered in pure, delightfully aromatic hide and trimmed with walnut when my enthusiasm is interrupted.

“Do you mind?”

Alfie, as diminutive as she may be, has confidently installed herself at the helm. Those eyes, framed by eyebrows that could have been etched by Da Vinci himself, clearly indicate my station.

Without a minute to lose, we’re away into the Berlin traffic, the red beast murmuring ominously at traffic lights and growling with intimidation as Alfie applies the throttle with her calf skin boots.



We blast down the expressway on the verge of legal limit, effortlessly dispatching lumbering lorries and rising to the challenge against lesser contenders. The GT can reach 100kmh from a standing start in a smidgen over four seconds, so there’s no hanging around.

We arrive at the imposing 220 year old Schloss Ludwiglust, our massive 21-inch alloy wheels noisily crushing the ornamental gravel as we park in courtyard. Once home to the Mecklenburg-Schwerin family who resided here until evicted by the Soviets in 1945, the palace now houses the State Museum of Schwerin/Ludwigslust/Güstrow, with paintings by Jean-Baptiste Oudry and busts by Jean Antoine Houdon forming the collection.

Hildegard greets us curtly in German. Having spent her entire life in what was East Germany, she never learned English and never needed to. I go to take the envelope she discreetly holds under a brochure but Alfie snatches it, saunters nonchalantly off past a gallery of Prussian dukes and promptly resumes her position behind the hand-stitched Mulliner steering wheel.

“Get in, we’re late.” Yes, ma’am.

With an overnight at the funky East Hotel (separate rooms, thank you) in Hamburg and a lavish dinner at Clouds, 105 metres above the red-lit Reeperbahn at the top of Tanzende Türme (tower), our cover seems to be holding remarkably well. Alfie politely keeps the conversation to topics to which she thinks I might have some insight, like power output and torque. (The W12 has, by the way, 472kW and 840Nm respectively)

We keep up appearances with coffee and cake at Schlosskeller Glucksburg before the final run into Copenhagen via Nybord. Julia has transported herself ahead of time and, with much aplomb, is there to offer us champagne in Balthazar at our ultimate destination, Copenhagen’s historic Hotel d’Angleterre. Visibly relieved at our successful avoidance of inquisitive border guards and overzealous Bundespolizei, both Julia and Alfie indulge in flutes of sparkling Bollinger laced with jokes at my expense.

Now that my ‘package’ has safely delivered herself from whatever bedevilled her in Berlin, all that remains is for me to complete my undercover assignment and find some way to convincingly relate this most incredible journey. Not sure where to start really.



Thursday, August 10, 2017

ShowGizmo welcomes new CEO, David Chaulk


A specialist in leading hyper-growth in early stage companies, Canadian-born David Chaulk has worked throughout Australasia, North America, and the UK in industry sectors from SaaS Software to FMCG to Utility in leadership positions including CEO, COO, Group GM and Director of Sales and Marketing.

David's career highlights include launching an international music publishing business, leading sales growth of more than 300% (in 4 years) for Australasia's largest direct response television company while building an international profile for the business and turning around one of NZ's largest office products companies from loss to profit, then successfully leading a merger with the company's main competitor.

"Since completing my last project, I've been looking for a New Zealand-based opportunity with world class potential. The events industry is one of the fastest growing verticals out there and ShowGizmo is an amazing product. I genuinely believe we can grow this business internationally and become one of the great New Zealand success stories." said David.

ShowGizmo was founded more than seven years ago and David replaces founding CEO Marie-Claire Andrews who remains on the company's board. The ShowGizmo event app has been the market leader in Australasia since launching mid-2010.

"We were pioneers in the event app space back in the days when the few people who actually had a smartphone — often a Blackberry — had no idea what an app was. It's very different in today's highly competitive environment and it's great to have someone of David's calibre in play to take us to the next level," says Chair and Co-founder Frances Manwaring.

David is no stranger to events, having been one of New Zealand's leading trombonists for many years, performing with iconic musical ensembles including the New Zealand Symphony Orchestra and the Auckland Philharmonia Orchestra.

www.showgizmo.com

Thursday, July 06, 2017

Global Tourism Economy Forum


The Global Tourism Economy Forum (GTEF) is hosted by the Secretariat for Social Affairs and Culture of the Macao SAR Government, co-organized by the China Chamber of Tourism under the authorization of All-China Federation of Industry and Commerce (ACFIC), and coordinated by GTERC in collaboration with UNWTO. GTEF's supporting units include the Liaison Office of the Central People's Government in the Macao SAR, Office of the Commissioner of the Ministry of Foreign Affairs of the People's Republic of China in the Macao SAR, China National Tourism Administration (CNTA), World Travel and Tourism Council (WTTC), Pacific Asia Travel Association (PATA), World Tourism Cities Federation (WTCF), European Travel Commission (ETC) and Macau Government Tourist Office (MGTO).
 

Since its inception in 2012, GTEF has successfully established itself as an influential high-level cooperation platform to promote sustainable development in the global tourism industry with a focus on China. To date, GTEF had received more than 7,000 participants from 63 countries and regions, including delegations from 54 provinces and cities of Mainland China; and more than 300 internationally renowned speakers.


 

Photo 1.  (From left) Mr. Bailey Sin, Marketing Director of Sociedade De Jogos De Macau, S.A., Mr. Bernard Yiu, Senior Consultant – Marketing of Sociedade De Jogos De Macau, S.A., Ms. Cindy Yang, Account Director of Resort Sales of MGM, Mr. Jason Wang, Chief Operating Officer of GTEF, Mr. Ravi Bhattari, Consul General of Consulate General of Nepal, Guangzhou, Mr. Qijie Mei, Deputy Chairman of Tourism Administration of Guangdong Province, Mr. Su Changde, General Manager in Southern China, Tibet Tourism Development (Guangdong) Co. Ltd, Ms. Aileen Lu, Regional Assistant Sales Manager – South China Sales of Galaxy Entertainment Group, Mr. Jacky Chan, Associate Director of Sales of Venetian Macau Limited and Ms. Winnie Pau, Supervisor – Supervisory Board of Global Tourism Economy Research Center, joined the Global Tourism Economy Forum Roadshow Luncheon in Guangzhou.

 

Photo 2. Mr. Qijie Mei, Deputy Chairman of Tourism Administration of Guangdong Province, gave a speech at the Global Tourism Economy Forum Roadshow Luncheon in Guangzhou.

 

Photo 3. Mr. Jason Wang, Chief Operating Officer of GTEF introduced GTEF 2017's programme and events.

 

Tuesday, June 27, 2017

Three months after Cyclone Debbie, Red Cross continues to support struggling NSW communities


 
Three months after the massive category four Cyclone Debbie struck, Red Cross continues to reach out to people in the Northern Rivers still struggling to pick up the pieces.

The severe weather event following Cyclone Debbie caused widespread damage and flooding in the Northern Rivers where six people died, schools and roads were closed, Lismore and Murwillumbah CBDs were inundated and many other towns and villages were isolated.

Red Cross has helped thousands of residents and visitors throughout the region. More than 140 Red Cross personnel have been on hand at Evacuation Centres, Recovery Centres, via outreach and in community work.

"We provide psychosocial support: we're there with a listening ear, a friendly face, information and connection, to help people reduce distress and cope with the situation. We do this at the height of the emergency and for years afterwards supporting the community on the long, difficult and complex path to recovery," Red Cross regional manager Janelle Cazaubon said.

"Disasters like these can be extremely distressing. We're here for the long haul, embedded into these communities to most effectively support local responses to recovery," she said.

"There are many difficulties and obstacles for people to rebuild their lives.  Many flood-affected individuals, households and businesses still don't know what lies ahead due to unresolved insurance issues, despair over rebuilding, and increased lack of control and confidence.

"We're also seeing social isolation and displacement from routine life.  Many people are not back in their homes and are disconnected from their community, family and in many instances their workplace.

"Since the flood there has been ongoing repeat heavy rain and wet weather, which has seen recurring road closures and isolation for many living in rural parts. The continuing rain has also impacted on peoples' wellbeing, with many people practicing hypervigilance, and there's increased evidence of anxiety and exhaustion."

Red Cross has begun Recovery Information Sessions to front-line community workers, giving insight into the normal reactions to an abnormal situation and is running Psychological First Aid (PFA) and recovery training in Lismore and Murwillumbah.

Red Cross is also working closely in the community with Community Neighbourhood and Community Centres, Community Associations, Schools, Local Government and Community Service providers.  Red Cross is supporting upcoming community events in villages and towns to ensure moral support to devastated communities and to help build social connectedness.

"Whether this means supporting community barbeques and other events, door-knocking to check in on folks, or advocating for community outcomes, we're staying right where we're needed."

If you or someone you know has been affected by this - or any - emergency, Red Cross has resources to help you recover at redcross.org.au/emergencyresources. To help Red Cross provide valuable disaster assistance in times of emergency, you can donate to our emergency response and recovery work across Australia at redcross.org.au or by calling 1800 811 700.
                           

 

  

 

 

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